![]() ![]() ![]() When an item is reported as being corrupt, and we process a refund, we do it in a way that notates the item. I hope that I can address this issue to your satisfaction, and in the end, resolve your concerns regarding purchasing your digital content from iTunes. I can completely understand where you are coming from. I see that Jen has refunded the item for you, in an attempt to resolve your concerns, you were not exactly to thrilled about the resolution as it did not fix the problem. I would like to mention that this request has reached me because Jen, the previous representative you have spoken with, has asked me to take care of this request to ensure your your issue gets resolved appropriately and efficiently. I can see why you would be looking forward to having this matter resolved quickly and I assure you I will do my best to help you fix this. I understand that recently purchased "Finding Nemo" and the file appears to be corrupt. I'd like to thank you for contacting the Apple Support Team. My names Dan, I am a iTunes Support Senior Advisor. This is the final response I received from Apple support after much back and forth emails. ![]()
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